Support matched to needs, goals and risk
Participants with psychosocial disability, complex mental health presentations, co-occurring disability, hospital contact, justice contact or elevated support needs.
Specialist service
Complex Mental Health Supports
Recovery-oriented support for complex mental health and psychosocial needs.
Person-centred and culturally respectful
Nogap’s model is person-centred, trauma-informed, recovery-oriented and culturally safe. Referrals are reviewed for support needs, consent, current services, location, urgency and any clinical or safety considerations before commencement.
Services included
What this pathway can include
The exact support mix depends on participant goals, funding, consent, documentation and workforce suitability.
Practical supports
- Trauma-informed support planning and relationship-based engagement
- Routines, capacity building, appointment support and social connection
- Risk-aware communication with families, support coordinators and clinicians
- Support following hospital, crisis or community mental health involvement
- Escalation pathways where safety, distress or deterioration concerns arise
What good support should improve
- Greater stability, routine and engagement with support networks
- Reduced confusion for referrers managing complex presentations
- More consistent communication and support review pathways
Who can refer
Participants, families, hospitals, GPs, support coordinators, allied health teams, justice agencies, veteran organisations and government services can refer through the online referral pathway.
Referral process
Simple pathway from enquiry to commencement
Referral
Submit the online form, call the team or send supporting documents through the referral portal.
Triage
The team reviews eligibility, urgency, risk, support needs, documents and service location.
Planning
Nogap confirms next steps, consent, service agreement needs and staff matching.
Commencement
Supports begin after onboarding, documentation and agreed service arrangements are in place.
Frequently asked questions
Complex Mental Health Supports FAQs
Can Nogap support participants with forensic or justice history?
Referrals can be triaged where community reintegration, risk management and psychosocial support needs are present.
Is the approach recovery-oriented?
Yes. Support focuses on participant goals, strengths, safety, capacity building and community participation.
Can urgent mental health crises be managed through this page?
This page is not an emergency service. In an emergency call 000 or contact crisis services.
Make a referral
Need complex mental health supports in Perth or regional WA?
Use the referral pathway to share participant details, consent, urgency, risk information and supporting documents. For urgent safety concerns, contact emergency or crisis services first.