Total referrals received through online, phone, email and professional referral pathways.
CountOutcomes and impact
Our impact
Nogap Healthcare tracks service quality, referral responsiveness and participant experience to support transparency and continuous improvement.
Impact dashboard
Live quality and service measures
Nogap Healthcare tracks referral activity, participant support, workforce capability, service coverage, participant satisfaction and response time to support transparent quality improvement.
Current participant support activity across disability support, nursing, psychosocial and community-based services.
CountWorkforce training activity across clinical care, NDIS quality, safeguarding, cultural safety and complex supports.
CountPerth metro, regional WA and remote WA service coverage based on current capacity.
CountParticipant, family and referrer feedback measured through compliments, surveys and review conversations.
PercentageAverage response time from referral received to first contact or triage follow-up.
AverageImpact dashboard table
| Measure | Result | How it is used |
|---|---|---|
| Referrals received | Live count | Tracks demand and referral source activity. |
| Participants supported | Live count | Tracks current service reach. |
| Staff trained | Live count | Tracks workforce capability and training activity. |
| Service areas covered | Live count | Tracks current service footprint. |
| Participant satisfaction | Percentage | Tracks participant, family and referrer feedback. |
| Referral response time | Average | Tracks responsiveness from referral to first contact. |
These dashboard fields are designed to be updated from operational records. Avoid inflated claims; publish verified numbers only.
Participant journey
From referral to review
Referral
Participant, family or professional submits a referral.
Assessment
Nogap reviews consent, risk, funding, location and service fit.
Service agreement
Participant receives clear service information before supports begin.
Match worker
Workforce matching considers skills, culture, goals and availability.
Service delivery
Supports are delivered according to goals, risks and care needs.
Review
Progress, satisfaction and changing needs are reviewed.
Registered NDIS Provider
Specialist support for participants, families and referrers
Nogap Healthcare helps people access disability support, community nursing, psychosocial support, complex care and community-based services through clear, respectful and responsive referral pathways.
