Rights and feedback
Complaints
A visible complaints pathway that supports participant rights, transparency and continuous improvement.
Process
How this works
Speak up
Tell Nogap what happened or what support is needed.
Be heard
The concern, compliment or request is recorded and acknowledged.
Action
The right person reviews the information and agrees next steps.
Follow up
Outcomes are communicated and improvements are tracked.
Secure complaints pathway
Submit a complaint or concern
Use this complaints pathway to raise a concern, request a preferred outcome and help Nogap Healthcare respond in a structured, rights-focused way.
If the online form is unavailable, call Nogap Healthcare before sending sensitive clinical information by email.
NDIS information and resources
Clear information for participants, families and referrers
Use these resources to understand referral pathways, participant rights, service access and NDIS-funded support options.
